Frequently Asked Questions
Welcome to our Lawn & Landscaping FAQ! Whether you're a returning client or exploring our services for the first time, we’ve got answers to help you feel confident and informed.
Services & Scheduling
Q: What services do you offer?
We specialize in full-service lawn care and landscaping, including mowing, edging, seasonal cleanups, flower bed design, mulch installation, hedge trimming, and custom landscaping projects. Leaf cleanup is offered seasonally and separately.
Q: How do I book a service?
Current clients receive priority booking through direct outreach. New clients can inquire via our contact form or phone. We recommend booking early for seasonal projects — especially fall landscaping — as slots fill quickly.
Q: Do you offer one-time services or only recurring plans?
We offer both! Whether you need a one-time refresh or ongoing maintenance, we’ll tailor a plan to fit your needs.
Q: What areas do you serve?
We proudly serve Kilgore, TX and surrounding communities. If you're nearby and unsure, just reach out — we’ll let you know if you're within our service radius.
Project Planning & Custom Work
Q: Can I request a custom landscaping design?
Absolutely. We love bringing unique visions to life. Share your ideas, and we’ll collaborate on a plan that fits your space, budget, and goals.
Q: Do you provide consultations or site visits?
Yes — we offer free consultations for most projects. For larger or more complex designs, we may recommend a site visit to ensure accurate planning.
Q: How do I share my ideas or preferences?
You can send photos, sketches, or inspiration via email or text.
Maintenance & Follow-Up
Q: What happens after my project is completed?
We’ll provide care tips and offer optional follow-up services to keep your lawn or landscape looking its best. Documentation may be shared for your records or future planning.
Q: Can I request seasonal updates or reminders?
Yes! We offer seasonal campaigns and priority access for returning clients. If you’d like reminders or early booking options, let us know.
Q: What if I need to reschedule or cancel?
Life happens — just give us a heads-up at least 24 hours in advance. We’ll do our best to accommodate.
Communication & Client Experience
Q: How do you communicate with clients?
We believe in warm, timely, and professional outreach. You’ll receive updates, confirmations, and follow-ups via text. Receipts, invoices, and estimates may be sent by text and email.
Q: Do you offer any referral or loyalty programs?
We’re working on it! Stay tuned for exclusive offers, limited-edition branding perks, and appreciation gifts for our most loyal clients.
Q: How can I stay connected or see your work?
Follow us on social media for project highlights, transformations, special deals, and seasonal tips.